Contact
Email [email protected] or message us on WhatsApp at +57 318 817 0876. We reply in English and Spanish. If you are facing an emergency, this is not the right channel: call your local emergency number.
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How can you reach us?
| Channel | Details | Best for |
|---|---|---|
| [email protected] | Account support, payments, refunds and legal matters | |
| +57 318 817 0876 | Quick questions before buying | |
| TikTok | @qremergencia | Product news and videos |
What can we help you with?
- Your account and profile: access, data changes, lost stickers.
- Payments and refunds: card payments and refunds within 5 days of activation.
- Resellers: shops, clubs and fleets that want to offer MásVidas.
- Press and partnerships: media, insurers and road-safety organizations.
For refunds or account changes, please write from the email address you signed up with.
What if it is an emergency?
Call your local emergency number first: 911 in the United States or 000 in Australia. MásVidas is not an emergency service and this channel does not handle emergencies.